Shipping policy
Shipping Policy
Effective Date: September 16, 2026
At Utensia, we strive to deliver your school and stationery products safely and efficiently.
1. Processing Time
Orders are typically processed within:
1–3 business days
Processing may take longer during:
- Holidays;
- Promotional events;
- High-volume shopping periods.
2. Shipping Fees
We provide flexible shipping options:
- Free shipping on qualifying orders.
- Orders below $10 USD will be charged a shipping fee of $5.99 USD.
Shipping charges will be displayed during checkout.
3. Delivery Time
Estimated delivery times may vary depending on:
- Shipping destination;
- Carrier conditions;
- Weather;
- Holidays;
- Customs or transportation delays.
Delivery estimates are not guaranteed arrival dates.
4. Tracking Information
Once your order ships, tracking information may be provided through email or order notifications.
Customers are responsible for providing accurate shipping information.
5. Incorrect Addresses
If an incorrect address is provided:
- Customers should contact us immediately.
- We cannot guarantee address changes after shipment.
- Additional shipping costs caused by incorrect information may be the customer’s responsibility.
6. Lost or Delayed Packages
If your package is delayed or appears lost, please contact us. We will work with available shipping information to assist with resolution.