Privacy policy

Privacy Policy

Effective Date: September 16, 2026

At Utensia, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit or purchase from https://www.utensia.live/.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you browse our website, place an order, or contact us, we may collect certain information, including:

Personal Information

This may include:

Full name;
Billing and shipping address;
Email address;
Telephone number;
Payment-related information;
Order details and purchase history.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

IP address;
Browser type;
Device information;
Website activity;
Pages viewed;
Cookies and similar technologies.

2. How We Use Your Information

We may use collected information to:

Process and fulfill customer orders;
Provide shipping updates;
Respond to customer inquiries;
Improve website functionality;
Prevent fraudulent transactions;
Maintain customer service records;
Provide information about products and promotions when permitted.

3. Payment Information

Payment transactions are processed through secure third-party payment providers.

Utensia does not directly store complete credit card numbers or sensitive payment credentials. Payment information is handled according to applicable security standards maintained by payment service providers.

4. Cookies and Tracking Technologies

Our website may use cookies to:

Remember customer preferences;
Improve website performance;
Understand customer interactions;
Provide a better shopping experience.

You may adjust your browser settings to refuse cookies; however, certain website features may not function properly.

5. Information Sharing

We do not sell customers’ personal information.

We may share limited information with trusted service providers who assist us with:

Payment processing;
Order fulfillment;
Shipping services;
Website hosting;
Customer support.

These providers are permitted to use information only as necessary to perform services for our business.

6. Data Protection and Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, misuse, alteration, or disclosure.

However, no internet transmission method can guarantee complete security.